Extra Space Storage is a leading provider of self-storage solutions with locations across the United States. With a focus on convenience, professionalism, and cleanliness, Extra Space Storage offers customers a reliable and secure option for storing their belongings. The company's facilities are equipped with state-of-the-art security features, climate-controlled units, and flexible leasing options to meet the diverse needs of its customers. Extra Space Storage prides itself on efficient and convenient service, making it easy for individuals and businesses to access their stored items whenever they need them. With a commitment to customer satisfaction and a range of storage unit sizes available, Extra Space Storage is a trusted choice for those seeking a reliable storage solution.
Amenities and More
- Credit cards
- NFC mobile payments
- Wheelchair-accessible car park
- LGBTQ+ friendly
Reviews
Super easy process to rent. Went online and was able to pick out the one that fit my needs and it gave a virtual tour. After I rented it, Ben gave me a call to see if I had any questions. And when I arrived later that day he was also really helpful. It seems like a safe and clean place to store my things.
My storage unit was broken into from a renter that STILL RENTS at this location. He gives his code to thieves that break into your unit. The Police were the ones that told me about his association with crime AND how the management knows. The management, when asked - only told me that there was nothing they could do amongst all the excuses that followed. If you have nice things, don’t rent here.
This place has been a nightmare! I moved in and while trying to get settled, my daughter’s bicycle, my bicycle, my golf clubs in a golf traveling case and my king size mattress was thrown away without notice in the first few days of moving in ! Then the manager called the next week saying there was dust outside my unit and he had to clean it up and when I arrived a week later the dust was still there! Then without any warning he took away my 24/7 access to my unit which I paid extra for due to my hectic schedule working two jobs during the day! He claimed that it was because I came at 3 in the morning and stayed for hours going through my unit ! Well yes it takes time to pull out all your stuff and when find everything you’re looking for then trying to get everything back in! Then he tells me I still have to pay the extra $30 month even though he took away my access! I picked this storage for that reason specifically and paid a lot for moving truck and helpers to transport my belongings here! This is harassment! I’m trying to get a hold of the district manager since the customer service desk can’t do anything about it and I figured this would be my Only way to get his attention. Hope to hear from you soon. I will give them zero stars. If they let me put it has me put at least one star.
Easy fast reservation online. Went into office showed ID initial this and that pay the man got my things into storage made me realize what I wanted to store wouldn’t fit in unit I was getting without pressuring me to rent bigger unit. Didn’t want to see me do the extra work in this heat.
Great customer service places very clean and spacious.
Daniel was very helpful with answering any questions I had.
We have rented at this location six different units over the fourteen years we have lived in Castro Valley. The staff is always very courteous and willing to help you get the right unit for what you need. We have had drive up units as well as interior hallways. They are temperature controlled. It is safe and secure here. I am grateful for my experience here.
Very helpful and professional. Overall a great experience and would recommend to my friends looking for a storage facility.
Dan who is manager of the facility was very professional and helpful. He took time when the customer need more time.
Sincerely,
Thomas
Location
3939 Castro Valley Blvd, Castro Valley, CA 94546, United States
Hours
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